Knowledge Base
Simpu
Simpu Help Guide
Recent Articles
Simpu List Duplicate Check Feature
Overview: Simpu offers a powerful List Duplicate Check feature to help you identify and manage duplicate entries within your datasets. This feature is incredibly useful for keeping your data clean, organized, and free from redundancy. This help ...How to Merge Lists in Simpu
Overview Simpu is a versatile platform that allows you to manage and manipulate data effortlessly. One of its powerful features is list merging, which enables you to combine and organize lists of data. In this guide, we will walk you through the ...How to assign a conversation
Overview Assigning conversations is crucial for establishing clear ownership and preventing any messages from being overlooked or neglected. Generally, you would assign a conversation to the team member responsible for handling the specific inquiry. ...Contact Filters
Contacts Filters: This helps to strain out contacts from the view according to conditions set. You can filter out custom fields already set.Setting up email footer build for email campaigns on Simpu.
Overview The email footer on Simpu is a section that is appended to the bottom of an email, it displays copyright information, the year of the email, the company address, and the unsubscribe button. How it works on Simpu Step 1 On the settings page, ...
Popular Articles
Simpu's guide
Overview Welcome to Simpu! Whether you're considering signing up for a Simpu trial or already have, we're here to guide you through getting started. What is Simpu? Simpu is a collaborative tool, a shared inbox solution for teams. It is designed to ...Total conversations
Total Conversations Purpose This represents the count or quantity of conversations that have been assigned or attributed to that specific tag. It provides an understanding of the volume or scale of interactions that are relevant to the tag in ...Message Sent
Message Sent Teammate Message sent Purpose Tracking the volume of outgoing communications is a valuable metric for gauging the overall productivity of team members. It provides insights into the amount of work accomplished and helps identify areas ...Customer satisfaction rating (CSAT)
Overview The ability to measure customer satisfaction with Simpu's CSAT feature is essential for running a profitable and customer-focused organization. Customers can score their experience on a five-star scale, and that rating will be reflected in ...Live chat widget setup
Installation To get the widget to appear on your web page simply copy and paste the snippet below before the <body/> tag on every page where you want the widget to appear for website visitors. N.B: Your APP_ID and PUBLIC_KEY are auto-generated after ...