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Message received
Message received Purpose Monitor the number of incoming communications, which proves particularly valuable when there is significant variation in the message count per conversation. Example use case: Due to a surge in messages, the team is ...
Sort message by time in your inbox
Overview Simpu provides three different options for organizing the conversations in your inbox. To sort your inbox, utilize the dropdown menu "Sort" at the top of the message list. This menu enables you to arrange your inbox based on various ...
Simpu Livechat: Fixing "Cannot read properties of null (reading 'message')" Error by Clearing Local Storage
Overview If you are encountering the error "Cannot read properties of null (reading 'message')" on the Simpu Livechat, clearing your local storage might help resolve the issue. Follow the step-by-step guide below to clear your local storage and get ...
Understanding rules conditions and triggers
Overview Rule conditions are the building blocks of your automated workflow in Simpu. They consist of criteria that determine how incoming messages are processed. By defining rule conditions, you can instruct Simpu to perform certain actions on your ...
Conversation interaction time
Conversation Interaction time Purpose It measures the elapsed time from the start of the conversation until the latest interaction, reflecting the overall duration of the conversation between the client and the agent. Definition The metric being ...