Message Sent

Message Sent

Message Sent

Teammate

Message sent

Purpose

Tracking the volume of outgoing communications is a valuable metric for gauging the overall productivity of team members.

It provides insights into the amount of work accomplished and helps identify areas for improvement.

Definition

The report will provide a tally of all outgoing messages sent during the specified time period.

Location & attribution

Overview report

Main metrics Cards.
Changes over time graph.

Team Performance report

  • Main Metrics cards

  • Team Performance table - Each message is attributed to the teammate who sent it when calculating the count.
    Tags report

  • Tag Details table - When determining the count, a message is associated with a specific tag if it is currently labeled with that tag.

FAQ

Messages sent through auto-replies triggered by rules or Autoresponders are excluded from the message count.

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