Understanding activity logs
Overview
In Simpu, when you look at a conversation, you can read its messages and internal comments and access the complete activity history of the conversation. The activity history lines enable you to conveniently review all the events in the conversation, arranged in order of occurrence.
Activities
The activity history captures both the actions carried out by team members and the automated actions executed based on predefined rules. The activity history of a conversation will include the following actions/events:
Assigned/unassigned
Tags added/ removed
Reopened/ undone
Rule triggered.
Conversation moved
Conversation resolved
Teammate mentioned
Note: The complete activity history in the conversation can be seen by any team member who has access to it.
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