How to move a conversation to another inbox
Overview
Transferring a conversation proves beneficial when redirecting it to another team. In contrast to the conventional method of forwarding emails, moving a conversation from one inbox to another provides a smooth transition to transfer the discussion and ensure that the customer receives assistance from the most qualified team.
How it works
- You can move your conversation on Simpu by using the inbox name drop-down at the top left of the conversation view.
- Click the inbox name drop-down and select the inbox to which you want to move the conversation.
FAQ
Can I reply to a conversation that has been moved between workspaces?
You can respond as long as you can access both the original inbox and the destination inbox.
Related Articles
Moving channels between Inboxes
Overview When you move a channel to another inbox in Simpu, it's important to note that the conversation history linked to that channel will also be transferred. This applies to all conversations in the inbox associated with the channel. However, ...Moving channels between Inboxes
Overview When you move a channel to another inbox in Simpu, it's important to note that the conversation history linked to that channel will also be transferred. This applies to all conversations in the inbox associated with the channel. However, ...Understanding your inbox layout on Simpu
Overview Understanding the layout of your inbox in Simpu is crucial for efficient management and navigation. Let's delve into the details of the inbox layout to help you grasp its various components and functionalities. Understanding the design of ...Understanding your inbox layout on Simpu
Overview Understanding the layout of your inbox in Simpu is crucial for efficient management and navigation. Let's delve into the details of the inbox layout to help you grasp its various components and functionalities. Understanding the design of ...Understanding the conversation summary
Overview The Simpu Conversation Summary feature allows you to quickly review and grasp a conversation's key points and details. This guide will provide a comprehensive understanding of effectively utilizing this feature and making the most of your ...