How to move a conversation to another inbox

How to move a conversation to another inbox

Overview

Transferring a conversation proves beneficial when redirecting it to another team. In contrast to the conventional method of forwarding emails, moving a conversation from one inbox to another provides a smooth transition to transfer the discussion and ensure that the customer receives assistance from the most qualified team.



How it works

  1. You can move your conversation on Simpu by using the inbox name drop-down at the top left of the conversation view.



  1. Click the inbox name drop-down and select the inbox to which you want to move the conversation.



FAQ

Can I reply to a conversation that has been moved between workspaces?

You can respond as long as you can access both the original inbox and the destination inbox.


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