Customer satisfaction report
Overview
The report on Customer Satisfaction highlights your effectiveness and efficiency in dealing with customers you've engaged with within the chosen timeframe, encompassing metrics such as message quantity and response durations.
Report sections
Customer satisfaction chart
Features
The donut chart displaying Customer Satisfaction will visually represent your CSAT ratings and the overall average. The legend indicating the corresponding categories will be located on the right side of the chart.
The teammate's satisfaction score(avg) to the right of the donut chart shows recent CSAT ratings, the teammate's name, and the ratings attributed to the teammate.
You can click on the teammate's name for more details like rating distribution and to view the conversation that took place.
List of metrics
To set up your Customer satisfaction rating (CSAT) follow this guide
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