Customer satisfaction report

Customer satisfaction report


The report on Customer Satisfaction highlights your effectiveness and efficiency in dealing with customers you've engaged with within the chosen timeframe, encompassing metrics such as message quantity and response durations.

Report sections

Customer satisfaction chart


  • The donut chart displaying Customer Satisfaction will visually represent your CSAT ratings and the overall average. The legend indicating the corresponding categories will be located on the right side of the chart.

  • The teammate's satisfaction score(avg) to the right of the donut chart shows recent CSAT ratings, the teammate's name, and the ratings attributed to the teammate.

You can click on the teammate's name for more details like rating distribution and to view the conversation that took place.

List of metrics

To set up your Customer satisfaction rating (CSAT) follow this guide

    • Related Articles

    • Customer satisfaction rating (CSAT)

      Overview The ability to measure customer satisfaction with Simpu's CSAT feature is essential for running a profitable and customer-focused organization. Customers can score their experience on a five-star scale, and that rating will be reflected in ...
    • Overall satisfaction score (%)

      Overall satisfaction score (%) Term name Overall satisfaction score (%) Purpose Keep tabs on how satisfied your clients are overall with your goods or services. Definition Percentage of the overall survey response according to the period. Location & ...
    • Satisfaction score (avg)

      Satisfaction score (avg) Term name Satisfaction score (avg) by teammate Purpose Monitor the overall contentment of your customers regarding your product or service. Definition Average (1–5) survey responses throughout the time period. Location & ...
    • Conversations report

      Overview The Conversation report offers valuable insights into the lifecycle of conversations within your inboxes. It enables you to track the statuses of conversations, monitor the number of handled conversations, and analyze the volume of messages ...
    • Tags report

      Overview With the Tags report, you can monitor your team's conversation and track the total number of tagged discussions over a specific period. You can have an in-depth knowledge of different categories of conversation, the number or type of tags ...