Customer satisfaction report
Customer satisfaction chart
List of metrics
Customer satisfaction rating (CSAT)
Overview The ability to measure customer satisfaction with Simpu's CSAT feature is essential for running a profitable and customer-focused organization. Customers can score their experience on a five-star scale, and that rating will be reflected in ...
Overall satisfaction score (%)
Overall satisfaction score (%) Term name Overall satisfaction score (%) Purpose Keep tabs on how satisfied your clients are overall with your goods or services. Definition Percentage of the overall survey response according to the period. Location & ...
Satisfaction score (avg)
Satisfaction score (avg) Term name Satisfaction score (avg) by teammate Purpose Monitor the overall contentment of your customers regarding your product or service. Definition Average (1–5) survey responses throughout the time period. Location & ...
Overview The Conversation report offers valuable insights into the lifecycle of conversations within your inboxes. It enables you to track the statuses of conversations, monitor the number of handled conversations, and analyze the volume of messages ...
Overview With the Tags report, you can monitor your team's conversation and track the total number of tagged discussions over a specific period. You can have an in-depth knowledge of different categories of conversation, the number or type of tags ...