Inbox
Total conversations
Total Conversations Purpose This represents the count or quantity of conversations that have been assigned or attributed to that specific tag. It provides an understanding of the volume or scale of interactions that are relevant to the tag in ...
New conversations
New conversations. Purpose Monitor a number of new incoming messages within a specific time frame. Example use case: The presence of numerous messages with limited new conversations may indicate excessive back-and-forth in communication, highlighting ...
How to sign up on Simpu
Overview To get started on Simpu, you must first create an account on the platform. To Sign-up Step 1 Visit this link Step 2 Click on "Get Started" and Select either Email sign-up or Gmail sign-up. Step 3 Type in your Email address, Enter your name ...
Business hours
Overview The business hours functionality lets you define the specific period during which your team is available to address customer inquiries. By utilizing business hours, you can enhance the precision of your analytics or automate workflows ...
Understanding analytics
Overview Analyzing your team's performance through analytics can be a valuable tool in increasing efficiency and productivity. You can gather insights and generate reports on your team's performance by leveraging analytics. This article will outline ...
Conversation ID and links
Overview Simpu's conversation ID typically refers to a unique identifier assigned to a conversation or interaction. The conversation ID helps organize and reference conversations for easier retrieval, analysis, and follow-up. It ensures that each ...
Attaching images and documents to an email
Overview Sharing an image or document on Simpu can be achieved by clicking on the attachment icon. Instruction Select the paperclip When drafting an email, choose the paperclip icon to append files from your computer, Dropbox, or Google Drive. FAQ Is ...
Connecting an email forwarding channel in Simpu inbox
Overview Simpu Inbox allows you to streamline your email communications by consolidating multiple email addresses into one unified platform. This guide will walk you through connecting an email forwarding channel in Simpu, enabling you to receive and ...
Conversation interaction time
Conversation Interaction time Purpose It measures the elapsed time from the start of the conversation until the latest interaction, reflecting the overall duration of the conversation between the client and the agent. Definition The metric being ...
Conversation tagged %
Conversation Tagged % Purpose Measure the impact of specific tags by tracking their influence on conversations. Tags can be assigned to represent any relevant category or topic within your workflow. For instance, you can create tags to categorize ...
Understanding your inbox layout on Simpu
Overview Understanding the layout of your inbox in Simpu is crucial for efficient management and navigation. Let's delve into the details of the inbox layout to help you grasp its various components and functionalities. Understanding the design of ...
Recipient limit for each channel type
Overview Simpu is a versatile platform that can be used for messaging on many different channels. We integrate with messaging platforms such as WhatsApp, Twitter, Instagram, Gmail, and Facebook Messenger. The Channel connection limits for each ...
Understanding "undo resolve" and "reopen" in conversations: regaining clarity and continuity
Overview Simpu inbox is a powerful communication tool that enhances productivity and collaboration by streamlining conversations. Within Simpu's inbox, two important features can greatly impact the workflow: "Undo Resolve" and "Reopen." In this ...
Attachment / file limit size
Simpu’s attachment size limits are listed below: Gmail - 35MB per message Outlook - 100MB per message Forwarding - 30MB per message Facebook Messenger - 25MB per message Instagram - 25MB per message WhatsApp - File - 7MB per message Others- 10MB per ...
Understanding tags
Overview Tags simplify the process of monitoring specific subjects within your email folders, establishing automated rules for message organization, generating analytics reports on trends, and utilizing them as personal folders to categorize your ...
Turning off email notifications in inbox
Overview Simpu provides flexible notification settings that allow you to have precise control over the alerts you receive for new activity within the platform. You have the option to select from predefined notification modes or create customized ...
How to connect Microsoft outlook on Simpu
Here are the steps : Step 1 Select Microsoft Outlook as the preferred channel to be connected: Step 2 A window should open, prompting you to connect the email account connected to your Microsoft Outlook account and click the Connect button. Step 3 ...
How to connect Messenger on Simpu
Overview Enhance your communication experience by effortlessly connecting your Facebook Messenger account to Simpu. Streamline direct messaging in a professional manner without the need to switch between channels. Embrace the efficiency and ...
How to give teammates access to an inbox
Overview Opting to convert a shared inbox into a public inbox grants automatic access to all existing and future teammates, tags, and message templates within that Workspace. Consequently: The shared inbox becomes visible to all individuals within ...
Teammates' reports
Overview The report on Team Performance is a valuable resource for keeping track of your team's productivity, recognizing instances when your team is under excessive pressure, and assisting admins in making informed choices that prioritize customer ...
Explaining Simpu inboxes and channels
Overview The Simpu platform introduces a novel approach to collaboration, enabling teams to create and develop personalized workspaces utilizing Simpu inboxes. Here's essential information to familiarize yourself with. What's an inbox? To begin, it's ...
Understanding rules
Overview Simpu's rules engine empowers you to automate and optimize your workflows effectively. With Simpu's rule functionality, you can streamline your processes, eliminate repetitive tasks, and enhance your team's efficiency. For instance, you can ...
Live chat widget setup
Installation To get the widget to appear on your web page simply copy and paste the snippet below before the <body/> tag on every page where you want the widget to appear for website visitors. N.B: Your APP_ID and PUBLIC_KEY are auto-generated after ...
Customer satisfaction rating (CSAT)
Overview The ability to measure customer satisfaction with Simpu's CSAT feature is essential for running a profitable and customer-focused organization. Customers can score their experience on a five-star scale, and that rating will be reflected in ...