Related Articles
Understanding "undo resolve" and "reopen" in conversations: regaining clarity and continuity
Overview Simpu inbox is a powerful communication tool that enhances productivity and collaboration by streamlining conversations. Within Simpu's inbox, two important features can greatly impact the workflow: "Undo Resolve" and "Reopen." In this ...
Closed conversations
Closed conversations Purpose Track conversations that have been closed. Example use case: See how conversations were attended to by checking the tab closed conversations. Definition Conversation segment that do not require any additional actions to ...
Total conversations
Total Conversations Purpose This represents the count or quantity of conversations that have been assigned or attributed to that specific tag. It provides an understanding of the volume or scale of interactions that are relevant to the tag in ...
Untagged conversations
Untagged Conversations Purpose To ensure efficient conversation management, tag conversations appropriately. This allows for better organization, tracking, and analysis of conversations based on their content, purpose, or other relevant factors. ...
Open conversations
Open conversations Term Name Open Conversations Purpose These conversations remain unassigned and are waiting to be picked up by an available agent. They are yet to be allocated to a particular team member for handling or response. Definition Open ...