Turning on business hours
STEPS TO TURNING ON BUSINESS HOURS
To ensure accurate data capture in Analytics, it is important to establish business hours for your team. By defining your team's working hours, you enable Analytics to track when you are actively working and not precisely. This helps in accurately analyzing metrics related to response times, customer engagement, and other performance indicators within the designated working hours.
To ensure accurate data capture in Analytics, it is important to establish business hours for your team. By defining your team's working hours, you enable Analytics to track when you are actively working and not precisely. This helps in accurately analyzing metrics related to response times, customer engagement, and other performance indicators within the designated working hours.
Only users with an Admin role can carry out this action.
Step 1
Go to Account Settings
Step 2
Click on Business hours on the Sidebar
Step 3
Turn on the Business hours toggle
Step 4
Click on the Business Hours dropdown menu to Edit your Business hours Day(s)
Step 5
Compose an Autoresponder message, Click on the Save Changes Button.
STEPS TO TURNING ON THE AUTORESPONDER FOR EACH CHANNEL
Step 1
Jump to Inbox Settings
Step 2
Select the Desired Inbox, Click on Channels
Step 3
Toggle on the Allow Business Hours auto-response switch
Step 4
Click on the Update button to Save.
Related Articles
Business hours
Overview The business hours functionality lets you define the specific period during which your team is available to address customer inquiries. By utilizing business hours, you can enhance the precision of your analytics or automate workflows ...Turning off email notifications in inbox
Overview Simpu provides flexible notification settings that allow you to have precise control over the alerts you receive for new activity within the platform. You have the option to select from predefined notification modes or create customized ...Response time (Avg)
Response Time (Avg) Purpose Measure the average customer response time, which indicates the duration customers have to wait before receiving a reply from your team. For instance, Ensuring that all customers are aware of the company's commitment to ...Understanding analytics
Overview Analyzing your team's performance through analytics can be a valuable tool in increasing efficiency and productivity. You can gather insights and generate reports on your team's performance by leveraging analytics. This article will outline ...First response time (Avg)
First response time (Avg) Purpose Keep track of how long it takes for customers to get a response from you for the first time. This is a metric that shows how quickly you acknowledge their inquiries. Example use case: Even if it takes a few days to ...