Touched conversations

Touched conversations

Touched Conversations

Term name

Touched conversation

Purpose

You can gauge collaboration and contribution by examining all conversations in which your teammates have provided assistance or contributed in various ways rather than solely focusing on the number of replies sent. The use case for leveraging the Touched Conversations metric is to gain a comprehensive understanding of teammates' positive impact on the team's performance.

Definition

The Touched Conversations metric allows you to assess the impact of teammates who have positively influenced the team's performance through actions beyond direct replies.
This metric takes into account the broader range of contributions made by teammates, such as:

Internal Comments.
Assigning conversations.
Applying tags.

Location & attribution

Teammates report.

  • Teammates performance table - The metric is attributed to the teammate who performed any of the actions mentioned in the above definition.

    Tags report

  • Tags detail table

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