Sort message by time in your inbox
Overview
Simpu provides three different options for organizing the conversations in your inbox. To sort your inbox, utilize the dropdown menu "Sort" at the top of the message list. This menu enables you to arrange your inbox based on various criteria, such as filtering by the most recent or oldest conversations, filtering by specific dates, and filtering by channels.
Sort options
Newest to Oldest
The inbox list will display the most recent activity at the top, arranged in order from newest to oldest, regardless of whether the emails have been replied to, so whenever you receive new incoming emails, they will be shown at the top.
Oldest to Newest
The inbox list will display the most recent activity at the top, arranged in order from oldest to newest, regardless of whether the emails have been replied to, so whenever you receive new incoming emails, they will be shown at the top.
Unread
The inbox list will display just the unread messages with messages that have been waiting the shortest amount of time at the top of the list.
Filtering by date
This filtering system allows users to organize and categorize conversations based on the desired date. Users can focus on relevant and recent discussions by setting filters according to specific time frames.
Filtering by channel
The inbox list will display the conversations contained in the channel selected.
Related Articles
Message Sent
Message Sent Teammate Message sent Purpose Tracking the volume of outgoing communications is a valuable metric for gauging the overall productivity of team members. It provides insights into the amount of work accomplished and helps identify areas ...Message received
Message received Purpose Monitor the number of incoming communications, which proves particularly valuable when there is significant variation in the message count per conversation. Example use case: Due to a surge in messages, the team is ...Conversation interaction time
Conversation Interaction time Purpose It measures the elapsed time from the start of the conversation until the latest interaction, reflecting the overall duration of the conversation between the client and the agent. Definition The metric being ...First response time (Avg)
First response time (Avg) Purpose Keep track of how long it takes for customers to get a response from you for the first time. This is a metric that shows how quickly you acknowledge their inquiries. Example use case: Even if it takes a few days to ...Understanding your inbox sections
Overview Your inbox serves as a centralized hub in Simpu, gathering all the vital conversations that require your attention. There are various reasons why a conversation may appear in your inbox. It could be assigned to you, you may be mentioned with ...