Sort message by time in your inbox
Newest to Oldest
Oldest to Newest
Filtering by date
Filtering by channel
Message Sent Teammate Message sent Purpose Tracking the volume of outgoing communications is a valuable metric for gauging the overall productivity of team members. It provides insights into the amount of work accomplished and helps identify areas ...
Message received Purpose Monitor the number of incoming communications, which proves particularly valuable when there is significant variation in the message count per conversation. Example use case: Due to a surge in messages, the team is ...
Conversation interaction time
Conversation Interaction time Purpose It measures the elapsed time from the start of the conversation until the latest interaction, reflecting the overall duration of the conversation between the client and the agent. Definition The metric being ...
First response time (Avg)
First response time (Avg) Purpose Keep track of how long it takes for customers to get a response from you for the first time. This is a metric that shows how quickly you acknowledge their inquiries. Example use case: Even if it takes a few days to ...
Understanding your inbox sections
Overview Your inbox serves as a centralized hub in Simpu, gathering all the vital conversations that require your attention. There are various reasons why a conversation may appear in your inbox. It could be assigned to you, you may be mentioned with ...