Tags, signatures, and canned responses play a vital role in enhancing your team's productivity and overall customer experience. A significant advantage of using Simpu is the seamless utilization and regular updates of these shared resources, benefiting your entire team. This eliminates the need for time-consuming and monotonous maintenance of scattered information, which can lead to outdated or delayed customer communications. By effortlessly updating and sharing these team features, you can guarantee the finest experience for your customers.

Tags simplify the process of monitoring specific subjects within your email folders, establishing automated rules for message organization, generating analytics reports on trends, and utilizing them as personal folders to categorize your messages. By utilizing tags, you enable seamless collaboration within your team, allowing everyone to leverage them for a streamlined workflow.

Learn more: Creating and using tags

Simpu allows you to create signatures for all inboxes for email channels. You can create signatures for your personal and team inbox, which helps to give your emails a more personalized effect. Signatures are consistent and can be easily updated with the most relevant information.

Learn more: How to create or edit a shared signature

Canned responses in Simpu are convenient for storing and accessing pre-written responses for common inquiries. Using canned responses, you can efficiently reply to incoming messages, reduce the need for repetitive answers to frequently asked questions, and ensure consistent communication across your team. It's a valuable tool to provide prompt and cohesive customer support.

Learn more on how to create or edit a canned response