Overall satisfaction score (%)
Overall satisfaction score (%) Term name Overall satisfaction score (%) Purpose Keep tabs on how satisfied your clients are overall with your goods or services. Definition Percentage of the overall survey response according to the period. Location & ...
Customer satisfaction report
Overview The report on Customer Satisfaction highlights your effectiveness and efficiency in dealing with customers you've engaged with within the chosen timeframe, encompassing metrics such as message quantity and response durations. Report sections ...
Customer satisfaction rating (CSAT)
Overview The ability to measure customer satisfaction with Simpu's CSAT feature is essential for running a profitable and customer-focused organization. Customers can score their experience on a five-star scale, and that rating will be reflected in ...
Response time (Avg)
Response Time (Avg) Purpose Measure the average customer response time, which indicates the duration customers have to wait before receiving a reply from your team. For instance, Ensuring that all customers are aware of the company's commitment to ...
First response time (Avg)
First response time (Avg) Purpose Keep track of how long it takes for customers to get a response from you for the first time. This is a metric that shows how quickly you acknowledge their inquiries. Example use case: Even if it takes a few days to ...