Overall satisfaction score (%)

Overall satisfaction score (%)

Overall satisfaction score (%)

Term name

Overall satisfaction score (%)

Purpose

Keep tabs on how satisfied your clients are overall with your goods or services.

Definition

Percentage of the overall survey response according to the period.

Location & attribute

Customer satisfaction report

FAQ

The overall satisfaction score (%) is attributed to the collective rating of the team.

To set up your Customer satisfaction rating (CSAT) use this guide

    • Related Articles

    • Satisfaction score (avg)

      Satisfaction score (avg) Term name Satisfaction score (avg) by teammate Purpose Monitor the overall contentment of your customers regarding your product or service. Definition Average (1–5) survey responses throughout the time period. Location & ...

    • Customer satisfaction report

      Overview The report on Customer Satisfaction highlights your effectiveness and efficiency in dealing with customers you've engaged with within the chosen timeframe, encompassing metrics such as message quantity and response durations. Report sections ...

    • Customer satisfaction rating (CSAT)

      Overview The ability to measure customer satisfaction with Simpu's CSAT feature is essential for running a profitable and customer-focused organization. Customers can score their experience on a five-star scale, and that rating will be reflected in ...

    • Teammates' reports

      Overview The report on Team Performance is a valuable resource for keeping track of your team's productivity, recognizing instances when your team is under excessive pressure, and assisting admins in making informed choices that prioritize customer ...

    • Understanding analytics

      Overview Analyzing your team's performance through analytics can be a valuable tool in increasing efficiency and productivity. You can gather insights and generate reports on your team's performance by leveraging analytics. This article will outline ...