New conversations

New conversations

New conversations.

Purpose

Monitor a number of new incoming messages within a specific time frame.

Example use case: The presence of numerous messages with limited new conversations may indicate excessive back-and-forth in communication, highlighting the need for improvement.

Definition

The number of conversation segments initiated within the timeframe covered by the report.

Location & attribution

Overview report

Tags report

  • Tags detail table - If a conversation segment is already tagged with a certain tag, it counts toward that tag.

FAQ

Open conversations are not included in the New conversation metrics.


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