Message received

Message received

Message received


Monitor the number of incoming communications, which proves particularly valuable when there is significant variation in the message count per conversation.

Example use case: Due to a surge in messages, the team is overwhelmed, prompting us to recruit additional members for assistance as we received 200 more messages compared to the previous week.


Count of individual messages received over the time period of the report.

Location &attribution

  • Main Metrics cards

  • Changes Over Time graph

  • Main Metrics cards

  • Teammate performance table


Included are messages that have been received from automated responses

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