How to remove a channel or delete a team inbox

How to remove a channel or delete a team inbox

Overview

While managing team or individual inboxes, you may need to delete inboxes or remove channels. Deleting inboxes involves permanently erasing entire email accounts while removing channels refers to disabling specific communication channels within the platform, which can be reversed if required. First, let's define the differences between the two:

Inbox

Simpu's inbox is an organizational folder with one or more channels; an empty inbox is a shared folder where teammates can organize their conversations. When you delete an inbox, its history is destroyed and cannot be recovered. Emails on your Outlook/Gmail or other email client account will not be deleted due to this action.

Channel

A channel is an actual account that you are adding to the inbox; which could be email, WhatsApp, Instagram, etc. You can have multiple channels and channel types within one inbox. When you remove a channel, the history will remain in the inbox but the connection will be removed.

Instruction

To delete an inbox

Step 1

Click the gear icon on the top right of the inbox and into the settings tab.


Step 2

Click on the inbox you want to delete, and click on the red button to delete.

Instructions

To remove a channel

Step 1

Click the gear icon on the top right of the inbox and into the settings tab.


Step 2

Double-click the inbox containing the channel you wish to delete.


Step 3

Select channels and a list of channels in the Inbox will appear then select a channel and click the red button.




    • Related Articles

    • Connecting an email forwarding channel in Simpu inbox

      Overview Simpu Inbox allows you to streamline your email communications by consolidating multiple email addresses into one unified platform. This guide will walk you through connecting an email forwarding channel in Simpu, enabling you to receive and ...

    • How to delete your Simpu account

      Overview If you no longer wish to use Simpu and want to delete your account, you can follow the steps below to permanently remove your account and associated data. Please note that deleting your Simpu account is an irreversible process and will ...

    • Understanding your inbox layout on Simpu

      Overview Understanding the layout of your inbox in Simpu is crucial for efficient management and navigation. Let's delve into the details of the inbox layout to help you grasp its various components and functionalities. Understanding the design of ...

    • Understanding your inbox layout on Simpu

      Overview Understanding the layout of your inbox in Simpu is crucial for efficient management and navigation. Let's delve into the details of the inbox layout to help you grasp its various components and functionalities. Understanding the design of ...

    • How to create and configure team inboxes

      Overview An Organization team inbox is a designated area for classifying and organizing conversations. It can encompass multiple channels like email, Whatsapp, and more. Access to the team inbox and its shared conversations and associated tags and ...