Simpu Livechat: Fixing "Cannot read properties of null (reading 'message')" Error by Clearing Local Storage

Simpu Livechat: Fixing "Cannot read properties of null (reading 'message')" Error by Clearing Local Storage

Overview

If you are encountering the error "Cannot read properties of null (reading 'message')" on the Simpu Livechat, clearing your local storage might help resolve the issue. Follow the step-by-step guide below to clear your local storage and get the live chat widget working again.

 Step 1: Open the Webpage

Open the webpage where the Simpu Livechat widget is displaying the error.

Step 2: Open Developer Tools



1. Right-click anywhere on your screen.
2. From the context menu, choose "Inspect" or "Inspect Element." This will open the Developer Tools window.

Step 3: Navigate to the Application Tab



1. In the Developer Tools window, locate an icon that looks like a stack of folders with arrows (>>). Click on it.
2. Select the "Application" tab from the top menu.

Step 4: Locate SIMPU-WIDGET in Local Storage



1. In the "Application" tab, find "SIMPU-WIDGET" in the left-hand column under "Storage."
2. Right-click on "SIMPU-WIDGET."
3. Choose "Delete" from the context menu.

Step 5: Refresh the Page



1. Locate the button to refresh the page.
2. Right-click on the refresh button.
3. Choose "Empty cache and hard reload" from the menu.

Step 6: Close Developer Tools

Close the Developer Tools window.


Congratulations! You have successfully cleared your local storage to resolve the "Cannot read properties of null (reading 'message')" error on Simpu Livechat. If the issue persists, you may want to reach out to our Support for further assistance.

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