Simpu Livechat: Fixing "Cannot read properties of null (reading 'message')" Error by Clearing Local Storage

Simpu Livechat: Fixing "Cannot read properties of null (reading 'message')" Error by Clearing Local Storage


If you are encountering the error "Cannot read properties of null (reading 'message')" on the Simpu Livechat, clearing your local storage might help resolve the issue. Follow the step-by-step guide below to clear your local storage and get the live chat widget working again.

 Step 1: Open the Webpage

Open the webpage where the Simpu Livechat widget is displaying the error.

Step 2: Open Developer Tools

1. Right-click anywhere on your screen.
2. From the context menu, choose "Inspect" or "Inspect Element." This will open the Developer Tools window.

Step 3: Navigate to the Application Tab

1. In the Developer Tools window, locate an icon that looks like a stack of folders with arrows (>>). Click on it.
2. Select the "Application" tab from the top menu.

Step 4: Locate SIMPU-WIDGET in Local Storage

1. In the "Application" tab, find "SIMPU-WIDGET" in the left-hand column under "Storage."
2. Right-click on "SIMPU-WIDGET."
3. Choose "Delete" from the context menu.

Step 5: Refresh the Page

1. Locate the button to refresh the page.
2. Right-click on the refresh button.
3. Choose "Empty cache and hard reload" from the menu.

Step 6: Close Developer Tools

Close the Developer Tools window.

Congratulations! You have successfully cleared your local storage to resolve the "Cannot read properties of null (reading 'message')" error on Simpu Livechat. If the issue persists, you may want to reach out to our Support for further assistance.

    • Related Articles

    • Sort message by time in your inbox

      Overview Simpu provides three different options for organizing the conversations in your inbox. To sort your inbox, utilize the dropdown menu "Sort" at the top of the message list. This menu enables you to arrange your inbox based on various ...
    • Message Sent

      Message Sent Teammate Message sent Purpose Tracking the volume of outgoing communications is a valuable metric for gauging the overall productivity of team members. It provides insights into the amount of work accomplished and helps identify areas ...
    • Message received

      Message received Purpose Monitor the number of incoming communications, which proves particularly valuable when there is significant variation in the message count per conversation. Example use case: Due to a surge in messages, the team is ...
    • Simpu Form API Integration

      Getting Started To get started with the Simpu Form API, you'll require a Simpu account, which you can create here, or you can log in to your Simpu account if you already have one here. Create a Form Once you're logged in, navigate to the Data tab of ...
    • Understanding Simpu’s composer

      Overview Simpu has a rich-text content composer with a collection of modifying alternatives to lay out your message precisely as you need it. This article will explain the specific functions of the composer. Email composer To compose a message, click ...