How to assign a conversation
Manually assign conversation
Conversation tagged %
Conversation Tagged % Purpose Measure the impact of specific tags by tracking their influence on conversations. Tags can be assigned to represent any relevant category or topic within your workflow. For instance, you can create tags to categorize ...
Conversation ID and links
Overview Simpu's conversation ID typically refers to a unique identifier assigned to a conversation or interaction. The conversation ID helps organize and reference conversations for easier retrieval, analysis, and follow-up. It ensures that each ...
Understanding the conversation summary
Overview The Simpu Conversation Summary feature allows you to quickly review and grasp a conversation's key points and details. This guide will provide a comprehensive understanding of effectively utilizing this feature and making the most of your ...
Conversation processing time
Conversation processing time Term Name Conversation processing time Purpose Keeps track of the time between the assignment of a conversation and its conclusion. Example use case: Be able to spot extended processing duration and explore alternative ...
How to undo a resolved conversation
Overview Simpu allows you to undo a conversation that has been closed, which helps in the continuity of the conversation. In Simpu, if you have mistakenly closed a conversation or need to reopen a previously resolved conversation, you can easily undo ...