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Tagged conversations
Tagged Conversations Purpose When a conversation is tagged, it means that a label or tag has been applied to it to provide additional context or organization. Tags can be created and assigned manually by users. Definition A tagged conversation refers ...
Conversation tagged %
Conversation Tagged % Purpose Measure the impact of specific tags by tracking their influence on conversations. Tags can be assigned to represent any relevant category or topic within your workflow. For instance, you can create tags to categorize ...
Conversation ID and links
Overview Simpu's conversation ID typically refers to a unique identifier assigned to a conversation or interaction. The conversation ID helps organize and reference conversations for easier retrieval, analysis, and follow-up. It ensures that each ...
Understanding the conversation summary
Overview The Simpu Conversation Summary feature allows you to quickly review and grasp a conversation's key points and details. This guide will provide a comprehensive understanding of effectively utilizing this feature and making the most of your ...
How to reopen conversation
Overview In Simpu, reopening a closed conversation allows you to resume communication with the customer or participant and ensures the continuity of the conversation. The reopened conversation moves to the unassigned tab. Instructions Step 1 Go to ...