Conversation tagged

Conversation tagged

Conversation Tagged


Monitor the volume of conversations that have recorded any form of activity.

An example use case for this metric is to identify and investigate any unusual fluctuations in conversation volume.


Conversation tagged allows you to track the volume of conversations with any recorded activity; you can proactively identify instances where there may be an increase or decrease in engagement. This allows you to initiate investigations to understand better the underlying factors contributing to the observed patterns.

Location & attribution

    • Tag Details table - The count is attributed to a specific tag if the conversation had any activity within the specified period of the report and currently bears the designated tag label.


Conversations that have activities solely generated by rules are considered part of the Conversations tagged metric.

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