Conversation tagged %

Conversation tagged %

Conversation Tagged %



Purpose
Measure the impact of specific tags by tracking their influence on conversations. Tags can be assigned to represent any relevant category or topic within your workflow.


For instance, you can create tags to categorize clients, processes, or events based on your specific requirements. These tags can then be applied to conversations manually.
Definition
The metric calculates the ratio of conversations with at least one activity (such as messages or added tags) within the specified time period and having a specific tag, to the count of segments with at least one activity for all conversations matching the applied filters within the same time period.
Location & attribution

Tags report

  • Tag Details table - A conversation is included in the count for a specific tag if it is presently marked or labeled with that tag.




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