Conversation ID and links
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Understanding the conversation summary
Overview The Simpu Conversation Summary feature allows you to quickly review and grasp a conversation's key points and details. This guide will provide a comprehensive understanding of effectively utilizing this feature and making the most of your ...
Creating your SMS campaign sender ID
STEPS TO FOLLOW: (This action should be carried out before the SMS campaign can be sent out) Step 1 Click on the Profile Icon in the top right corner. Step 2 Click on Organization Settings. Step 3 Select the Setup sender profile. Step 4 Click on the ...
Conversation Tagged Purpose Monitor the volume of conversations that have recorded any form of activity. An example use case for this metric is to identify and investigate any unusual fluctuations in conversation volume. Definition Conversation ...
Conversation tagged %
Conversation Tagged % Purpose Measure the impact of specific tags by tracking their influence on conversations. Tags can be assigned to represent any relevant category or topic within your workflow. For instance, you can create tags to categorize ...
How to reopen conversation
Overview In Simpu, reopening a closed conversation allows you to resume communication with the customer or participant and ensures the continuity of the conversation. The reopened conversation moves to the unassigned tab. Instructions Step 1 Go to ...